Refund policy

Due to the nature of magic products, we do not accept any returns or exchanges except in cases of initial defects or incorrect shipments. Please note that we also do not accommodate exchanges for different products.

In the unlikely event that the delivered product is defective, please contact us at info@magicexpress.jp. If you notify us within seven days of the product's arrival date, we will exchange it for a non-defective product. After this period, we will not be able to accommodate requests for defect exchanges.

Magic items are often handmade in small batches, so individual products or batches may have slight variations in color and specifications. They may also have minor blemishes compared to mass-produced products. As long as these do not interfere with the performance of the magic, they will be considered non-defective.

If the delivered product differs from your order, please notify our magic shop promptly without opening it. We will exchange it for the correct product. Regarding the exchange process, we will contact you with further instructions.

In the event that a product is damaged during shipping, please contact customer service at info@magicexpress.jp and send a detailed photo of the damage with the order number. 
Customers can cancel an order until it is dispatched (please contact us as soon as possible). 
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made for products ordered incorrectly due to customer error so please order carefully! 
Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay these taxes, the package will return to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Note that express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible.