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Terms of service
MAGIC EXPRESS(out of Japan) website are the property of the company DP GROUP LIMITED. All transactions on the MAGIC EXPRESS(out of Japan) website are subject to Japanese law. Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.
1. PRODUCTS
We will provide products as long as they are in stock.
If any product is unavailable, the purchase will be refunded to the customer. If the product is temporarily unavailable, we will let the customer know about the expected delay by email.
If the delivered product doesn't match the description on our website, the customer has 48 hours (from time of acceptance) to inform us about it.
2. ORDER
After you place an order, you commit to fully accept all the terms of sale as well as the entirety of these General Conditions of Sale and without reserve.
The checkout process consists of five (5) steps: shopping cart confirmation, input of billing address (and/or shipping address), shipping options, payment and order confirmation. The customer will be provided with the possibility of changing or reviewing any details in their order before final confirmation. As soon as we have received your order, we will send you an order confirmation.
3. PRICE AND PAYMENT
Prices are US Dollars only.
Shipping and handling charges (included taxes which depend on countries) are not included in the listed price. Shipping costs a flat rate of $20.
Occasionally, customers living in areas that are considered remote areas by our Express Couriers may be asked to pay an additional remote area surcharge after completing their order. In this instance, customers will be given the option to proceed with the order or to cancel and receive a refund for their order.
All credit card transactions are processed securely by Shopify Payment or PayPal. It is not necessary to have a PayPal account in order to make a payment. DP GROUP LTD. does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal or Shopify Payment.
For payments made with Shopify Payments, you may be subject to international transaction fees as our company is registered in Japan.
The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please refer to your national custom official site.
4. SHIPPING AND DELIVERY
<Shipping cost>
Shipping costs a flat rate of $20
<Shipment>
Once an order is processed, most packages are dispatched within four (4) working days (please allow extra time for orders placed over weekends and holidays). You'll receive a shipping confirmation email after your order leaves our warehouse, which includes information such as a tracking number, at that time.
All products are dispatched from Japan by Japan post(airmail or international e packet) or EMS.
Regarding changes to your shipping address:
If you notice you need to modify your shipping address BEFORE your order has been shipped, just email us at info@magicexpress.jp with your order number and updated shipping address and we can make the edit.
<Delivery issues>
Economy or Registered shipments (Japanese post): if you have not received your order by 30 business days, first check with your local post office. Please contact us only after 45 working days, at which time we can file a missing package claim and send you a replacement order.
EMS: customers are responsible for their order's online tracking (the tracking number is included in the shipping confirmation mail). Sometimes, carriers cannot deliver a package (for instance, due to the size of the mailbox). In this case, customers may have to contact carriers directly.
DP GROUP will not be responsible for the return of parcels that couldn't be delivered. We are able to reship returned packages, but the reshipping cost will be at the customer's expense.
5. RETURN AND CANCELLATION POLICY
Due to the nature of magic products, we do not accept any returns or exchanges except in cases of initial defects or incorrect shipments. Please note that we also do not accommodate exchanges for different products.
In the unlikely event that the delivered product is defective, please contact us at info@magicexpress.jp. If you notify us within seven days of the product's arrival date, we will exchange it for a non-defective product. After this period, we will not be able to accommodate requests for defect exchanges.
Magic items are often handmade in small batches, so individual products or batches may have slight variations in color and specifications. They may also have minor blemishes compared to mass-produced products. As long as these do not interfere with the performance of the magic, they will be considered non-defective.
If the delivered product differs from your order, please notify our magic shop promptly without opening it. We will exchange it for the correct product. Regarding the exchange process, we will contact you with further instructions.
In the event that a product is damaged during shipping, please contact customer service at info@magicexpress.jp and send a detailed photo of the damage with the order number.
Customers can cancel an order until it is dispatched (please contact us as soon as possible).
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made for products ordered incorrectly due to customer error so please order carefully!
Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay these taxes, the package will return to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Note that express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible.
6. APPLICABLE DUTY
The company DP GROUP LTD. is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able. In the event of complaint or difficulties, the customer can contact DP GROUP LTD. customer service for help in finding an amicable resolution.
7. INTELLECTUAL PROPERTY
All text, comments, works, illustrations and images reproduced on the website are reserved for the title of the royalty and intellectual document of title worldwide. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless specifically authorized by DP GROUP LTD.